We are committed to safeguarding the privacy of our websites and mobile applications visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our websites and mobile applications visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our websites and mobile applications. Insofar as those cookies are not strictly necessary for the provision of our websites, mobile applications and services, we will ask you to consent to our use of cookies when you first visit our websites and mobile applications.
Our websites and mobile applications incorporate privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via https://www.sungusoft.com/account/settings/privacy.
In this policy, "we", "us" and "our" refer to Sungusoft Solutions. For more information about us, see Section 13.
the general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data; and
the legal bases of the processing.
We may process data about your use of our websites, mobile applications and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and websites and mobile applications navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics and Google Analytics for Firebase. This usage data may be processed for the purposes of analyzing the use of the websites, mobile applications and services. The legal basis for this processing is consent, and our legitimate interests, namely monitoring and improving our websites, mobile applications and services.
We may process your user account data ("account data"). The account data may include your first name, middle name, last name, username, and gender/sex, date of birth, current location (Town/City/Region and Country), mobile number, telephone number, and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our websites and mobile applications, providing our services, ensuring the security of our websites, mobile applications and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent, and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
We may process your information included in your personal profile on our websites and mobile applications ("profile data"). The profile data may include your first name, middle name, last name, address, mobile number, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our websites, mobile applications and services. The legal basis for this processing is consent, and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include geolocation, globalization, device information, IP address, device motion, device orientation, timestamp, time zone, page views and visits, buttons and links clicked. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our websites and mobile applications, providing our services, ensuring the security of our websites, mobile applications and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent, and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
We may process information that you create and/or post for publication on our websites, mobile applications or through our services ("publication data"). The publication data is categorized according to our available products and services, see Section 3.6.1 and subsequent sections if stated. The publication data may be processed for the purposes of enabling such publication and administering our websites, mobile applications and services. The legal basis for this processing is consent, and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
SunguFoods: We may process information that you create and/or post for publication of/for restaurants on our websites, mobile applications or through our services. The publication data may include restaurant name, slogan, description, address, mobile number, telephone number, website, operating days and hours, SunguFoods restaurant identification, email address, profile pictures, menu categories, menu items (names, item pictures, preparation durations, costs, descriptions, halal labels – mainly for the Muslim Community), chef’s/today’s specials items (names, item pictures, preparation durations, costs, descriptions, halal labels – mainly for the Muslim Community), events (names, events pictures, descriptions, starting and ending dates and/or times), geolocation, globalization, device information, IP address, device motion, device orientation, and user data specified in previous sections. The source of the customer relationship data is you (if holding administrative role of restaurant) or your employer. The legal basis for this processing is consent, and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, information contained in communications between us and you or your employer, geolocation, globalization, device information, IP address, device motion, device orientation, or user data specified in previous sections. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications, and promoting and improving our products and services to customers. The legal basis for this processing is consent, and our legitimate interests, namely the proper management of our customer relationships.
We may process information relating to transactions, including purchases of goods and services, which you enter into with us and/or through our websites and mobile applications ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our websites and mobile applications will generate the metadata associated with communications made using the websites and mobile applications contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our websites, mobile applications and business, and communications with users.
We may process [identify general category of data].[ This data may include [list specific items of data].][ The source of this data is [identify source].] This data may be processed for [specify purposes]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [specify legitimate interests]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]].
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person's personal data to us, unless we prompt you to do so.
Providing Your Personal Data To Others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at https://suppot.sungusoft.com.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We may disclose data categories specified in Section 3 to our suppliers or subcontractors identified at https://suppot.sungusoft.com and https://sungufoods.sungusoft.com insofar as reasonably necessary for production and delivery of our products and services, and our legitimate interests, namely the proper administration of our websites, mobile applications and business.
Financial transactions relating to our websites, mobile applications and services may be handled by our payment services providers, [identify PSPs]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at [URLs].
We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our websites and mobile applications for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
International Transfers Of Your Personal Data
In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside Kenya.
We and our other group companies have offices and facilities in Kenya. Transfers to Kenya will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted by Sungusoft Solutions.
The hosting facilities for our websites and mobile applications are situated in Nairobi, Kenya and New York, USA. Sungusoft Solutions has made an "adequacy decision" with respect to the data protection laws of each of this country. Transfers to Kenya will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by Sungusoft Solutions.
[Specify category or categories of supplier or subcontractor] [is] OR [are] situated in [specify countries].[ [Decision-making body] has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by [decision-making body], a copy of which can be obtained from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].]
You acknowledge that personal data that you submit for publication through our websites, mobile applications or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Retaining And Deleting Personal Data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
Data specified in Section 3 will be retained for an indefinite period.
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Amendments
We may update this policy from time to time by publishing a new version on our websites and/or mobile applications.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of significant changes to this policy by email or through the private messaging system on our websites and/or mobile applications.
Your Rights
In this Section 8, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. You can access your personal data by logging in and navigating to your Sungusoft Solutions user profile and SunguFoods Restaurant profile (for users with registered restaurants on SunguFoods website and mobile application).
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is:
consent; and
that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in Kenya, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us via email (support@sungusoft.com) with the subject Personal Data.
About Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies That We Use
We use cookies for the following purposes:
authentication - we use cookies to identify you when you visit our websites and/or mobile applications, and as you navigate our websites and/or mobile applications;
status - we use cookies to help us to determine if you are logged into our websites and/or mobile applications;
personalization - we use cookies to store information about your preferences and to personalize the websites and/or mobile applications for you;
security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our websites, mobile applications and services generally;
advertising - we use cookies to help us to display advertisements that will be relevant to you;
analysis - we use cookies to help us to analyse the use and performance of our websites, mobile applications and services; and
cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies Used By Our Service Providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our websites and/or mobile applications.
We use Google Analytics to analyze the use of our websites; Google Analytics for Firebase to analyze the use of our mobile applications. Google Analytics gathers information about websites and mobile applications use by means of cookies. The information gathered relating to our websites and mobile applications is used to create reports about the use of our websites and mobile applications. Google's privacy policy is available at: https://policies.google.com/privacy.
We publish Google AdSense advertisements on our websites and/or mobile applications. To determine your interests, Google will track your behavior on our websites and/or mobile applications, and on other websites and/or mobile applications across the web using cookies. This behavior tracking allows Google to tailor the advertisements that you see on other websites and/or mobile applications to reflect your interests (but we do not publish interest-based advertisements on our websites). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
We use [identify service provider] to [specify service]. This service uses cookies for [specify purpose(s)]. You can view the privacy policy of this service provider at [URL].[ The relevant cookies are: [identify cookies].]
Managing Cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
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